Pine Tar Incident

It's our goal to fulfill and ship orders as quickly as possible.

We recommend placing your order at least 3 weeks ahead of time should you need this order for a specific event or time sensitive arrival.

Please know that we cannot guarantee the date of delivery once shipped.

Once the order has been placed, we would recommend emailing our customer experience team immediately at info@taprm.com so our CX team can keep you updated with tracking and order information.

We recommend taking the following steps when receiving your package in order to ensure the safest interaction possible

Wear a mask the whole time when accepting your order.

Stay at least 6 feet away from the delivery person for as much of the interaction as possible.

Use your own pen to sign for your package.

Hold onto your ID or use a disinfectant wipe during the verification process.

Wear disposable gloves.

Wash your hands or use hand sanitizer right after accepting your delivery.

After your order has been placed, you will receive a confirmation email with a link to yours tracking. If you have not received this confirmation email, or are having issues retrieving the information, please contact us at info@taprm.com, and we will provide further assistance.

From the moment you enter our website through the delivery of your order, and beyond, our team is here to help you. Please send any inquiries or issues to our Customer Experience team at info@taprm.com. We request any after delivery issues be brought to our attention within 3 days of delivery.

You must be 21+ to shop with us. Anyone accepting a delivery must present a valid form of ID showing that they are 21+ for the order to be released upon delivery.